Get in touch
Whether you’ve got a quick question or need support with your account, we’re here to help.
Closing early for staff training - Wednesday 12 November
Wednesday, 12 November: we will be closing a little earlier for staff training and development.
Our phone lines will be closing at 12:30pm. If you’d like your transfers to go through the same day, please make sure to get them in before 12:30pm.
We will be back to our normal hours the next day, 13 November. Thanks so much for understanding!
How to contact us
If you are a member, the quickest way to contact us is through your Member Portal.
Just log in to send us a secure message and we’ll get back to you as soon as we can.
You can reach out to us outside of our office hours and we'll get back to you as soon as possible.
Most things can be managed online, but if you do need to speak to someone, you can call us on 0117 924 7309.
We’re here Monday to Friday, 10am–2pm (excluding Bank Holidays).
Still need help?
If you have a question or need help outside of opening hours then our Frequently Asked Questions (FAQ) page is a great place to start.
You can chat to Gwen, our helpful chatbot, anytime.
She’s here 24/7 to answer quick questions and guide you to the right information.